Cancellation & Refund Policy

Simply Smooth Laser Clinic has a ‘no refund’ policy on purchases if you simply change your mind. Any changes to your appointment must be notified by phone at least 48 hours prior to your appointment, this includes cancellations and rescheduling of appointments. We do not accept notifications by email, text or Facebook. If you cancel or reschedule within 48 hours of your appointment or do not attend a booked appointment we reserve the right to charge a cancellation fee of 50% of the treatment cost. In the case of prepaid treatments, the treatment will be forfeited. Refunds will be provided where required under the Australian Consumer Law.

Pre-paid Treatments

There is no refund on pre-pays and they are not transferable to other individuals. Pre-pays have a 24-month expiry date. If you cancel or reschedule a pre-paid appointment within 48 hours, or do not attend the appointment, the treatment will be forfeited. If you arrive to an appointment and can not be treated due to fake tan or sun exposure on more than one occasion, your prepaid treatment will be forfeited. You agree to these terms by purchasing pre-paid treatments.